1. Overview & Commercial Scope
Cobolt Machineries (Cobolt Machineries Private Limited) designs, builds, and distributes heavy commercial culinary machinery, stainless steel kitchen fabrication, and specialized food processing systems. Because commercial machinery involves substantial physical mass, high transportation costs, and customized electrical and structural engineering, our return and refund procedures reflect the commercial nature of these transactions while upholding fair and transparent customer service.
We aim to resolve all legitimate product concerns fairly and expeditiously, ensuring our customers receive equipment that fully meets verified order specifications.
2. Damaged or Incorrect Deliveries
When machinery is delivered by our authorized logistics partner or dedicated transport carrier, the receiving customer must inspect the external wooden crates, protective wrapping, and equipment condition prior to signing the carrier's Proof of Delivery (POD) or consignment note.
Mandatory 48-Hour Reporting Window: If you receive an item that exhibits physical transit damage, or if the model delivered differs from the model confirmed on your approved tax invoice/proforma invoice, you must note the discrepancy on the carrier's delivery slip and notify Cobolt Machineries in writing within 48 hours of physical delivery.
3. Reporting an Issue & Required Proof
To report an issue regarding damaged or incorrect goods, email our support desk at infocobolt123@gmail.com with the following details:
- Tax Invoice Number and Date of Delivery.
- Copy of the transport consignment receipt (LR/Bilty/POD) showing damage remarks.
- Clear, well-lit photographs and video showing the external crating damage, shipping label, machine rating plate (serial number), and the specific damaged component.
- A concise description of the functional or structural defect identified.
These records are vital for transit insurance claims and swift resolution. Failure to report visible external transit damages within 48 hours of delivery may impair transit insurance coverage.
5. Custom-Fabricated Equipment Exclusions
Strict Commercial Rule: Custom-fabricated stainless steel items (including bespoke kitchen worktables, custom sinks, under-counter refrigeration, custom exhaust canopies, and specialized production machinery built to customer dimensional specifications) are manufactured strictly on order following approved CAD drawings or signed work orders.
Subject to applicable statutory law, custom-fabricated and bespoke machinery is non-returnable and non-refundable once material cutting or fabrication has commenced, or once delivery is accepted at your site, unless the item exhibits a verified manufacturing defect that cannot be rectified by our engineering team under our Warranty Policy.
6. Installed & Used Machinery Policy
Commercial machinery that has been physically installed, anchored, plumbed into water or gas lines, hardwired to electrical panels, or operated with food ingredients, cooking oils, or dough cannot be returned for change of mind, spatial miscalculations, or business closure. Any performance issues identified after commissioning are resolved under our on-site technical warranty and service protocols.
7. Order Cancellation Guidelines
Order cancellation terms depend on the nature of the machinery:
- Standard In-Stock Machinery (Prior to Dispatch): If an order for standard catalog equipment is cancelled before crate loading and freight dispatch, a refund will be issued subject to a nominal administrative and banking charge.
- Standard Machinery (After Dispatch): If cancellation is requested after equipment has been handed over to the transport carrier, the customer will be responsible for actual outward and return freight costs, transit insurance, and a restocking fee of up to 15%.
- Custom & Specially Imported Equipment: Cannot be cancelled once fabrication has started or international procurement orders have been committed.
8. Refund Processing, Methods & Timelines
Once an authorized returned machine arrives at our Manjeri central facility, our quality control engineers conduct a comprehensive bench inspection to verify component completeness, serial number matching, and absence of customer-induced damage.
Refund Timeline: Upon successful inspection approval, refunds are processed within 7 to 10 business days. Refunds are issued directly to the customer's verified original bank account via NEFT/RTGS bank transfer or reversed through the original digital payment gateway. No cash refunds are issued.
9. Service & Consultation Cancellations
For engineering consultation visits, layout assessments, or scheduled technician appointments, cancellation or rescheduling requests must be submitted at least 24 hours prior to the scheduled site visit. Advance service booking fees are refundable or creditable toward rescheduled dates when timely notice is provided.
10. Statutory Consumer Rights
Nothing in this Return and Refund Policy is intended to limit, modify, or exclude any non-waivable statutory rights or remedies available to eligible consumers under the Consumer Protection Act, 2019, or other applicable Indian statutory enactments for products that are defective, damaged, or misdescribed.
11. Customer Support & Inquiries
To discuss an order, report a delivery issue, or request Return Authorization, please contact our commercial desk:
Email: infocobolt123@gmail.com | Phone: +91 9061782023